SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tawfeer-pro. (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Well packed, I arrived without damage, I arrived very fast, approximately 12 days to colombia. Need to prove it.
Product well packed, arrived in perfect condition and before the scheduled date.
The box arrived a little battered but all in perfect condition, works very well, easy to use, instructive in several languages, the material feels plastic but not fragile uwu very good
The mic is wonderful, even though it was cheap it served me super well and I tested it with the fan super noisy from nothing and it got perfect 10/10
Cool gadget works perfectly....everything intact...no damage....swift delivery and arrived on time.. .
Looks good quality for the price. It was a good purchase
Super, light, functional, plugged in and very simple configuration. I recommend it
The first order i ever received from AliExpress with the box intact. Had a very good experience with the customer service, highly recommend this store. Kindly offered me a refund even before i asked for it.
Perfect audio very good, very good connection distance too. Works very well in Samsung Camera Pro mode
these microphones work amazing 🤩! i ordered the 2 in 1 ios port and its perfect and you can use both microphones at the same time which is cool!!
I bought a unit with two iPhone microphones and second with a USB-C connector I attached to my MacBook Pro. The device is named “USBAudio1.0” which I had to select in the Mac as the recording source. Up to two mic’s can connect to one receiver which records as mono. Slightly better results than the Apple EarPods Pro 2. The mic’s attached to my collar they did not pick up ambient noise from noisy fans on my computer or keyboard typing. Very impressive for such a low cost device.
They arrived in very good condition and before the estimated date, they work very well, the connection is easy and they capture the sound well
It is very nice for what it is, small but just what it takes, it unloads very fast😩😩
The order arrived in the estimated time, it took less than ten days to reach my home. I was constantly checking the application to track my order, it had a daily logistics advance, the good thing about the application is that it notifies when it is about to arrive, this is how I was ready today by the time I got home. The product arrived along with nine other products that I bought on the platform, the lady who came to deliver them did not ask me for a photograph with the bag, which was strange to me, but from there on out the delivery was quick. The order is a microphone for Android phone. I do not prove it yet, when I do, I will upload another review to present my opinion regarding its performance.
everything arrived in attack packaging was good timely matter have it used them I'll let you know
A good product that works with such and pc I recommend
Really good set of microphones. They work well! All you have to do is plug the connector into your charging port and they work.
Brother said this microphone works very well that isn’t the only one he has the other one, but he said it works really well
So if I am not a scholar of such things, then I can say that this is a good thing. the feeling of good.
Very Fast home delivery and looks cool. Thank you seller.
Well received, not tested yet but it looks very good building materials and solid I will tester it plus late,
Came in a sealed box, looks new. Can’t wait to try it out.
Arrived earlier in time. Box intact. I still have to try if it works well. Thank you
It's very poor it's like we're using the phone microphone
Everything came right, can carry and at the same time use it. The microphone picks up well, but eh delicate and have to be careful. The audio comes out super well