SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tawfeer-pro. (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Very beautiful and soft, just a little oversize for me, that I have 1.55m and 49kgs, but I think I'll send it to the tune. Other than that, great quality
Very nice jacket and great quality, I can only recommend. However, you should take a size smaller, it is very large
Everything arrived quickly, the quality is good and nice, I like it
I asked it big like the model so that it will be the same, I find 1,60 54 kilos perfect for me, it would not be funny very tight, and the fastest shipment I had seen✅
I'm very surprised. I didn't think the quality was so good. The coat is exactly like the photo, and the fur is very soft.
Fur perfect for autumn very good quality, soft and warm. You won't crease, photo taken out of the package
Excellent! Nice and soft! A lot of quality 'n got 1,67, I ordered size P, I thought in my arms it got a little bit wee
Perfect, loose a little bit of fur but the quality itself is simply incredible for the amount paid, it is very Tozy and elegant. Just like Zara. I loved
I bought pp and it was a little big but it is beautiful people are very expensive to be rich, buy without fear and beautiful
Fur warm and beautiful!!! Size S fits even XL. I highly recommend!!! The package came in 5 days!!!
Very cute! It met all my expectations, very warm, I asked for it in xs and it is oversized
The waiting time was much more long than it was written. Fur is very nice, mega cudgy, other colors
A good fur coat, not very thick, when it is less than 15 degrees outside I am already cold in it. I had to Coward, I shone a little. But overall price/quality ratio is good, thank you :)
Exactly like the Zara fur jacket same quality thick and fur is so soft and so warm on identical would recommend buying from here 👏👏
Cj Courier in 4 days delivery m size is out of order L size, but I have a lot of good Price is cheap ^ ^
The coat is like in the image, I bought bigger to look good oversize
I liked the coat, it's pretty cuddly, the hairs are soft and it looks toey.
In really very nice, quality super I love like Zara🙏🏻
Just woow! 1:1 ZARA jacket! Very good quality and sits perfectly! Very fast shipping!
INCRRRRR the color is a bit plus gray but it is perfect
Wonderful! Really serious great quality. I have, 72 and 65kg and I took M; it was a short on the arm but it is worth a lot. Perfect finish
His model is very big (oversized) but the sleeves are kind of short I asked M and it was right. The coat is very quality and warm drink, I loved🥰
I highly recommend it. I heartily like Zara. I recommend it. I recommend it.
Simply Woww. Arrived ahead of schedule and with a good quality. Thank you seller!
Good quality, the size corresponds to the description, the fur looks even better live than in the pictures, I recommend