SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tawfeer-pro. (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Just woow! 1:1 ZARA jacket! Very good quality and sits perfectly! Very fast shipping!
INCRRRRR the color is a bit plus gray but it is perfect
Wonderful! Really serious great quality. I have, 72 and 65kg and I took M; it was a short on the arm but it is worth a lot. Perfect finish
His model is very big (oversized) but the sleeves are kind of short I asked M and it was right. The coat is very quality and warm drink, I loved🥰
I highly recommend it. I heartily like Zara. I recommend it. I recommend it.
Simply Woww. Arrived ahead of schedule and with a good quality. Thank you seller!
Good quality, the size corresponds to the description, the fur looks even better live than in the pictures, I recommend
I recently bought a gray jacket in fur and I am absolutely delighted with my choice. First of all, the gray color is very elegant and goes perfectly with a variety of outfits, whether for a casual outing or a formal plus occasion. The texture of the fur is incredibly soft and pleasant to the touch, which makes the jacket very comfortable to wear. Plus to its aesthetic, it offers excellent warmth, ideal for cold winter days. The finishes are of high quality, with solid seams and a neat design. I also appreciate the details like the discreet pockets, which add a practical touch without compromising the style. However, it is important to note that it is necessary to take care of it to preserve its appearance. In summary, this gray fur jacket is a perfect addition to my dress, blending style, comfort and warmth. I highly recommend it to those looking for both chic and functional one piece.
The quality is incredible, and more for that price, I recommend it, I would buy it again, very happy I asked for a size S and it suits me perfect, and it has arrived super fast.
The fur coat is simply bombing. Yakist really is a yak in the dawn. Skin spear😍😍😍
Article as described. Very soft synthetic fur coat. No smell and great fit
Very cool jacket very cool jacket very cool jacket very cool jacket very cool jacket very cool jacket very cool jacket very cool jacket very cool jacket very cool jacket
Beautiful coat. I ordered L, but it got a little short, and the sleeve turned out quite short.
Top fur coat, took M on the 155/48 (not trough) and thin, well, and a shawl
I recommend, beautiful jacket, warm, size fits, I wear M and S is good, fast shipping, color beautiful, you can buy without worry
This jacket is an event! Beautiful, impeccable, the fur is of great quality, it would certainly cost + R$ 400 if you were selling in stores here at BR! I noticed that it releases a little bit of fur but nothing exaggerated or that prevents me from using. I selected the first color that appears, personally it is a species of light gray, beautiful beautiful! I'm 1,65M, I weigh 58kg and I got p! The size was ideal, if it had taken smaller it would be short on the sleeve. Arrived super fast, I think thing of 10 days or less. Recommend!
Beautiful, surprising coat. Better than expected. The color is passionate.
Wonderful aaaaaaa I loved too much😍1000 note for seller who sent super fast. Pity that I had problems here in Brazil due to the postal strike. More was super worth the wait🥰
The jacket is very nice it looks pretty and it is just like in the pictures . It arrived very quickly I recommend the seller
It is perfect for the price, 28 € against 100 € at Zara. If you still hesitate for your purchase, make your order Girls☺️ For size the XS is perfect for my 1m56✨🐻🤍
Love it!
super cute super chic beautiful quality
Simply fantastic!! Too beautiful. Comes with two pockets. Perfect material all lined. I use PP or p in Brazil the coat I ordered for that style there. Buy without fear because every penny is worth.
Is WONDERFUL!!! It can be seen in the picture! This joy! Love at first sight! Wonderful quality, no smell, very good workmanship, no threads. A miracle. On the phone, it looked more beige and in fact the color falls into gray. But he's lovely. I wear size 42/44, bust 110cm, I took the size L and it is perfect. I have long hands, wide hips and in everything this fur fits from the length. Perfect.!
Wonderful!! Comes lined inside, the fur is great, very well done! I bought size m and it was perfect in the sleeve, if it was P it would be short. Arrived as expected and did not take long.